Refund, Returns & Shipping Policy

JEPS Soccer will deliver to the address indicated by you within Malaysia via the local carrier provider. JEPS Soccer can only deliver to a delivery address which is a home or office address. Deliveries will be done on business days, not being a weekend or a public holiday.

• JEPS Soccer charges a flat rate of RM15 (for every 3 products) within West Malaysia.
• JEPS Soccer charges a flat rate of RM20 (for every 3 products) within East Malaysia.
• If you do not receive any update regarding shipping 10 working days after order time, please use “contact us” page on our website

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Only faulty product(s) are eligible for exchange or refund. The refund process will take up to 7 to 14 days. Exchanged items are subject to item availability. So please contact our customer service at via Whatsapp +6017-811 7844 once you wish to make an exchange for a faulty product. Please do not return the goods before communicating with our customer service team.

To return your product, you should mail your product to:

JEPS Soccer
c/o Sekolah Kebangsaan Jalan Empat,
21, Jalan 4/8A, Seksyen 4 Tambahan,
Bandar Baru Bangi, 43650 Bandar Baru Bangi, Selangor
+6017-811 7844

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.